Terms and Conditions

The Direct Line for Business Legal Documents website ("the Website") is provided by Epoq Legal Ltd ("ELL"), company number 3707955, whose registered office is at Unit 2, Imperial Place, Maxwell Road, Borehamwood, Herts, WD6 1JN.

Set out here are the terms and conditions ("the Conditions") that govern your use of the Website, and the services provided or offered to users of the Website ("User Services"). ELL has been appointed by DL Insurance Services Limited (registered number 3001989) with registered office at Churchill Court, Westmoreland Road, Bromley, BR1 1DP ("DLG") to provide the Website and the User Services. Your acceptance of the Conditions creates a contract between you and us. DLG is not a party to that contract.

It is important that you read and understand these Conditions before you start to use the Website. You can print and keep a copy of these Conditions for your reference.

Our policy relating to the capture and use of personal data ("the Privacy Notice") is also detailed on the Website, and may also be printed and kept for your reference.

Reference to "our", "us" and "we" on the Website is a reference to ELL and a reference to "MyLawyer Solicitors" is to the law firm, MyLawyer Solicitors LLP. MyLawyer Solicitors is a limited liability partnership registered in England and Wales under number OC376661 with registered office at Unit 2, Imperial Place, Maxwell Road, Borehamwood, Herts, WD6 1JN. MyLawyer Solicitors are authorised and regulated by the Solicitors Regulation Authority. Their SRA number is 569955.

Reference to a "Service Provider" is a reference to an organisation providing a User Service. The Service Provider in relation to each User Service is identified in the Conditions.

By using the Website, you indicate that you accept the Conditions and that you agree to abide by them. If you do not agree to the Conditions, please refrain from using the Website.

Use of this Website

The content of this Website is provided for guidance and information purposes only and is not to be construed as advice. We do not in any way recommend that the products and services available on this Website are suitable for you in your particular circumstances.

Reasonable efforts will be made to keep this Website available for use; however access is not guaranteed to be available all the time. We will not be liable for any damage or loss suffered as a result of any periodic unavailability of this Website.

Due to the nature of the internet and the possibility of third party interference, this Website is not guaranteed to be free of all viruses and technical defects of any description or any forms of computer misuse. We will not be liable for any damage or loss caused by such third party interference as a result of your use of this Website. You acknowledge that you are responsible for taking back up copies of your data and taking appropriate precautions to protect your computer systems against technical defects, viruses or computer misuse. In particular, without limitation, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Conditions.

If there are links from this Website to other websites operated by third parties, we do not guarantee you will be able to access the other websites via any link on this Website. We do not guarantee the content or accuracy of any third party's website, nor do we accept any responsibility for any damage or loss you may suffer as a result of your use of that website. You may not establish a link to this Website from any other website without our prior written consent.

We reserve the right to withdraw or amend the services we provide on this Website without notice. From time to time, we may restrict access to some parts, or all, of this Website.

We aim to update this Website regularly and may change the content at any time. Any of the material on this Website may be out of date at any given time and we are under no obligation to update such material. The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy.

You must not misuse this Website by knowingly introducing viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, Adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of-service attack. You must not use this Website in any way that breaches any applicable local, national or international law or regulation, or which is in any way unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. You must not use this Website to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

You are responsible for making all arrangements necessary for you to have access to this Website. You are also responsible for ensuring that all persons who access this Website through your internet connection are aware of these terms, and that they comply with them.

You are responsible for the security of any usernames, passwords or access codes that are used to access the User Services and for ensuring that they are not misused. Any unauthorised use of this access information must be reported to us as soon as you are aware of such use.

On no account should access information be used for gain - for example, by selling access to others to our products and services.

Content Scheme

You may be provided with membership of a Content Scheme.

Where this is the case, membership of a Content Scheme, while it continues, entitles you to a range of User Services free of any additional charges.

The range of User Services available to you as part of a Content Scheme is determined by a code that you will have to enter when you register to gain access to the Content Scheme.

User Services

  1. The Law Guide

    The information contained in the Law Guide is for guidance and information only and is not to be construed as advice.

    Although every effort is made to ensure that the Law Guide is accurate and reflects the law at the time of use, it may or may not reflect current events or changes in the law. Before you act or rely on the Law Guide, you should take advice. We disclaim all liability for actions taken or not taken based on the Law Guide.

  2. Document Preparation Service

    The online document preparation service ("the Document Preparation Service") is provided by us. It does not provide legal advice nor does it represent a legal service. It is designed to collect relevant information and data to assist in the preparation of a legal document ('the Document') from a document template.

    The Document Preparation Service uses a document assembly and drafting system ("the System").

    When using the Document Preparation Service you will be asked a series of questions by the System. The answers you give will dictate the content of the Document produced by the System from the document template. You alone are responsible for ensuring the answers or any information that you give are correct (this includes information in relation to the identity of any parties or signatories, their age or capacity). The System relies on you providing the correct information. You must carefully check that the Document produced, fully reflects your wishes. If it does not, you should not execute it.

    All Documents should be used in conjunction with proper advice as to their suitability for your particular requirements and circumstances. We cannot be responsible if you use a Document, or alter or amend it, without seeking proper advice.

    We disclaim all liability for actions taken or not taken based on a Document.

    It is your responsibility to ensure that any Document is properly executed in accordance with any instructions that are provided to you.

    The document templates available on this Website from which Documents can be created by you using the System have been prepared by us. Please note that these document templates have been prepared to produce Documents that comply with the law of a particular jurisdiction only, as is clearly indicated on every document template. These jurisdictions are either that of England and Wales, Northern Ireland or Scotland. A reference in these Conditions to the "chosen jurisdiction" is a reference to the jurisdiction chosen by you when selecting a template and/or while using the System to create a Document from a template.

    If any person or entity that is to sign a Document is outside the chosen jurisdiction, it is your responsibility to ensure that any Document is properly executed in accordance with the requirements of that jurisdiction where those requirements prevail.

    Documents are prepared for use in accordance with the law of the chosen jurisdiction. You should not use them in any other jurisdiction, or if property the Document deals with is outside the chosen jurisdiction.

    We recommend that before reusing a Document you check the Website to ensure that you have the latest version. If we have replaced it with a revised version, we recommend that you obtain the latest version.

    Documents completed online will be stored for a minimum period of six years. After this period you may not be able to obtain online access to your Documents, and they may be deleted. We reserve the right to levy a reasonable recovery charge in respect of any Documents that are capable of being recovered. If you have not logged in to the Website for a period of twelve months or more, then we reserve the right to store your Documents offline and levy a reasonable recovery charge for you to access them again.

    We will not have any responsibility for the following:

    Where the Document is a Will, a trust or a power of attorney

    There is no obligation or duty to supervise the execution of any Will or to take responsibility for the Will being correctly executed. You will be provided with instructions on how to sign the Will in accordance with the law of the chosen jurisdiction.

    With respect to a Will, we have no responsibility and will accept no liability for verifying:

    With respect to a power of attorney, we have no responsibility and will accept no liability for verifying the capacity of the donor or whether the donor was subject to any undue influence when using the Document Preparation Service.

    We do not assume any responsibility nor will we accept liability for failing to provide later advice on the terms of any Will or trust prepared using the Document Preparation Service should future taxation changes or any other changes in the law render their terms inappropriate. The responsibility for future reviews of the terms of your Will or trust rests with you.

  3. Document review

    Certain document templates will be available with Document review. This means that once you have drafted a Document using the Document Preparation Service, you are given the opportunity to send it electronically using the Website for review by a firm of solicitors.

    This review is undertaken by MyLawyer Solicitors.

    When you submit a Document for review, MyLawyer Solicitors may telephone you or email you to clarify your requirements or to resolve ambiguities in information provided by you that is material to the performance of the Document review.

    The Document review is performed by MyLawyer Solicitors only as part of a Limited Engagement.

    You will be provided with a written engagement letter setting out the terms of the Limited Engagement.

    MyLawyer Solicitors will exercise reasonable skill and care when carrying out a Document review in accordance with their terms of engagement. They will perform their work as quickly as is reasonably possible, but shall not be liable in respect of any failure to meet any specified deadline or completion date.

    A Limited Engagement is so called because there are limitations on the work that MyLawyer Solicitors will do, as follows:

    What MyLawyer Solicitors will do

    The scope of their work is:

    1. to indicate to you whether or not they are satisfied, based on the answers that you gave the System, that the Document is effective, so far as has been disclosed, to meet your requirements and suitable for your circumstances; and
    2. if necessary, to amend the Document to ensure that it is suitable for your disclosed requirements and circumstances.

    To that intent, MyLawyer Solicitors shall:

    What MyLawyer Solicitors will not do

    MyLawyer Solicitors will not have responsibility for, and exclude liability for:

    Work outside the scope of the Limited Engagement

    If MyLawyer Solicitors, at any time, consider that it will be impractical or inappropriate to continue their work on the basis of the Limited Engagement, or that any work you want them to do falls outside the scope of the Limited Engagement, they will tell you straightaway and discuss with you your options, which may include how they might perform a modified Document review with respect to the Document if you change or limit your requirements or requests.

    If you do not use the Document review service within 12 months of purchase (or within 12 months of creating a Document pursuant to a Content Scheme) you will not be able to obtain access to it thereafter. In such circumstances (where applicable) we shall not have any obligation to rebate you any part of any sum you have paid us.

    Fair use policy

    MyLawyer Solicitors will aim to complete a Limited Engagement quickly and efficiently. They expect that in most cases the work that they undertake as part of a Limited Engagement will take no more than one hour in total. They reserve the right to manage a Limited Engagement to ensure that, so far as possible, that expectation is fulfilled.

    What this means in practice is as follows:

    Solicitor/client relationship

    No solicitor/client relationship is established by use of the Website. Sending or receiving information through the Website does not establish a solicitor/client relationship. MyLawyer Solicitors will, where applicable, establish a solicitor/client relationship with you only by your express or implied acceptance of their engagement letter and their confirmation of their agreement to act for you after conflict checking and other verification processes have been completed.



We are committed to providing quality services and products. However, in the event that you have a complaint in relation to services or products available form this Website please follow the Complaints Procedure.

Privacy Notice

Please refer to the Privacy Notice on this Website for our policy relating to the capture and use of personal data.

Intellectual property

Use of the Website and the content on the Website and the User Services is subject to the notices of ownership of intellectual property rights detailed from time to time on the Website.

In addition:

Trade marks

"RAPIDOCS" and its respective logo is either a UK registered trademark or other trademark of Epoq Group Ltd.

The trade mark "Direct Line" is owned by U K Insurance Limited. All rights reserved.

Your use of the content on the Website ('Content')

The Content includes the software featured on the Website.

Reproduction of part or all of the Content in any form is prohibited other than in accordance with the following terms:

Any application in relation to the licensing of the Content of any of these Website pages (other than detailed above) should be addressed to ELL at support@legaldocs.directlineforbusiness.co.uk

Prohibited use

As a condition of your use of this Website, you warrant to us that you will not use this Website for any purpose that is unlawful or prohibited by these Conditions, and any other notices appearing on this Website.

Liability limitations

Any claim in respect of breach of contract or for negligence or in any other way for or related to the provision of or failure to provide a User Service shall be against the applicable Service Provider of the User Service.

Subject to that, the following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:

  1. any breach of the Conditions; or
  2. any representation, statement or tortious act or omission (including without limitation negligence) arising under or in connection with the Conditions, the Website or the User Services.

Except as expressly and specifically provided in the Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Conditions.

Nothing in the Conditions shall exclude or limit:

  1. liability arising from death or injury to persons caused by negligence; or
  2. liability arising as a result of fraud or gross negligence to which no limit applies.

We shall not be liable for:

  1. any loss resulting from the provision of any of the User Services by other Service Providers
  2. any loss for which liability is disclaimed elsewhere in the Conditions;
  3. loss of profits;
  4. loss of business;
  5. depletion of goodwill or similar losses;
  6. loss of anticipated savings;
  7. loss of goods;
  8. loss of use;
  9. loss or corruption of data or information;
  10. any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

If we are held liable to you for any loss or damage, such liability shall in all cases be limited to the payment of an amount not exceeding £50,000, including costs and expenses in respect of any one claim. For the avoidance of doubt, a claim shall be defined as a claim or a series of claims (whether by one or more claimant) arising from, or in connection with, or attributable to, any one act, error, omission or originating cause or source or the dishonesty of any person or group of persons acting together, and any such series of claims shall be deemed to be one claim for all purposes under this clause.

You acknowledge that these exclusions and/or limitations are reasonable having regard to the fact that the Website, the Law Guide and the Document Preparation Service are freely accessible and available at no additional cost.


We reserve the right to change the terms, conditions, and disclaimers under which this Website or any User Service is offered. Material changes will, however, be notified to you.

This right shall not affect the existing terms and conditions accepted by you when using a User Service.

These terms and conditions shall not affect your statutory rights as a consumer. Website Access facility

We have a facility that enables us to access your account, or any Documents you have created or started, and perform actions as if we were you. We will only ever use that facility when it is necessary in order to action a support request that you have made to us, whether by email or by telephone. You consent to us using this facility in this way when you accept the Conditions. By accepting the Conditions, you also agree to comply with the instructions we may give you to ensure that the use of this facility is effective. For the avoidance of doubt, we shall not ever, unless you are on a telephone call with us at the time and specifically provide your consent, use this facility to accept any contractual terms or other legal acknowledgements, or to make any payments, on your behalf.

Other provisions

The Conditions (and all communications) are in English and governed by, and will be construed in accordance with, English Law, and the English courts shall have jurisdiction in any legal proceedings. We retain the right to bring proceedings against you for breach of the Conditions in your country of residence or any other relevant country. If any part of the Conditions (and/or notices on the Website) is found to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and limitations set forth above, then the invalid or unenforceable provision will be deemed replaced by a valid and enforceable provision that most closely matches the intent of the original provision and the remainder of the provisions shall continue in full force and effect.

No forbearance or delay by us in enforcing any of the Conditions will prejudice the rights, powers or remedies available to us and such rights, powers or remedies will be cumulative.

We shall be able to assign the benefit of all or part of the Conditions.

Headings in these Conditions are for convenience only and shall not affect their interpretation.

Your use of the Website or any of the User Services signifies your consent and agreement to these Conditions.

Any rights not expressly granted herein are reserved.